Refund policy

COVID-19 UPDATE

Online sales are booming at the moment and there might be delays in the delivery of your coffee order. We are giving our best to process all your orders rapidly to transfer your order to our couriers within 24 hours.

We ship globally. Please the regions and relevant shipping rates in the table below. If you miss your region, please don’t hesitate to contact us at hello@annan.coffee. We will try to sort it out for you.

Please be aware that we send our orders from Austria. If you are outside the European Union there might be custom duties - please inform yourself about custom conditions & requirements.

All customs duties and taxes are your full responsibility.

If the order is returned to us due to missing or wrong address information or refusing delivery, we reserve the right to charge you the shipping costs of the package. In case you request reshipment of the product upon return, we reserve the right to charge you the shipping costs for reshipment.